We care for our students

Student welfare and safety is the top priority for London House School of English. Our high standard of care starts when a student enrols and continues throughout their stay, until they return home. The welfare of all our students is important, but we have extra responsibilities when they are under the age of 18.

Before Arrival

Before Arrival: During enrolment, we will ask for important information about all our students before they arrive, to help us care for them while they are here. We will also provide you with important travel information. *If booking through an agent or school, your enrolment will be managed by them. Direct bookings will be managed by London House. Information that we will need includes;

• Student details: name, age, passport details, gender and contact details of parent or guardian / person to contact in an emergency

• Student medical information: including; known allergies or medical conditions, details of special needs or medicine the student is taking

• Religious requirements: Including dietary restrictions

• General Information: for example, likes and dislikes or whether you are vegetarian

• Complete our online English test so that we can place you in a class with other students of the same age and level

Parental consent for all under 18's

• Medical consent: medical consent will needed, so care can be given in the event of an emergency.

• Consent will be needed so that students can walk to and from school in the morning and after all afternoon and evening activities.

• Consent will also be needed so that student will be able go into town during breaktimes and also during free time on trips.

Students will never be allowed to go off by themselves alone. They must always be with friends in small groups and remain in contact with the school and group leaders via their mobile phone.

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Parental consent form

Please use this form unless consent is given via your school or agency

​Information that we will give you includes;

• General travel information

• Advice about UK VISA's

• Advice about travel insurance

• Advice about British weather: Including the types of clothes you should bring

• Advice about money

• Airport and taxi transfers

​ For full information please look at Enrolment

First Day

First Day: On the first Monday after arrival at London House School of English, all students will be welcomed into the school and helped to settle in. Student Induction: On your first afternoon you have a welcome meeting and induction. All students will also be given a handbook which will give them all the necessary information they need to make their stay in England, happy, safe and productive. This will be translated by a group leader, if a student's level of English is too low. The Induction and Student Handbook are designed to be understood by students with a low English level.

The student induction covers information about: Safety: The School​, Problems, Behaviour, Fire Safety, Road Safety, Personal Safety, Beach Safety and British Weather ​ General: Classes, Homestay, Trips, Activities ​​ Who to See / What to do: Medical, Class Level, Feeling unhappy, Complaints, UK Law School Rules, Including why a student might be sent home, Bullying, Drugs and Alcohol Student Orientation: After morning classes and lunch on the first day at London House, all new students will have an Orientation Afternoon. The student orientation afternoon is designed to help the students learn about the local area: find important places, shops, beach, cinema locations where activities are held find the best way home to their homestay.

On Going Care

Responsibility for Welfare

• London House has a dedicated welfare officer who has overall responsibility for student welfare; this includes homesickness, illness (including help booking to see a doctor), problems with your homestay provider or any other issues.

• All other London House staff including; teachers, admin staff and social assistants are trained in safeguarding and child protection and are always available to assist with pastoral care of our students.

• If a student is part of a group then responsibility is shared with a student’s group leaders.

24 hour emergency telephone line We also have a 24 hour emergency telephone line and one member of staff on call, allowing; students, group leaders, homestay providers and parents to contact the school at any time of the day or night if there is an emergency* *Please be aware that calls out of hours should be for emergency purposes only. Non-emergency calls should be made during normal office hours. In class: Teachers monitor behaviour and inform the welfare officer of any concerns In your accommodation: All homestay providers are asked to contact the school with any concerns about the students they are hosting. At break times & lunch times: There are places in the school for students to spend time together and have snacks and eat their lunch After afternoon and evening activities: Students are expected to go straight home and social assistants monitor the area. Younger students are accompanied home. On activities and trips: London House social assistants attend all activities and trips. Their main aim is to make sure that students enjoy themselves, are safe and also to encourage them to take part, meet others etc. Mid-stay questionnaires:

• All students are asked to complete these

• Regular meetings with group leaders

• Group leaders have regular meetings with their students and they discuss about all aspects of their stay

• Individual students have meetings with a nominated ‘leader’

End of Stay

End of course questionnaires

• All students are asked to complete these. It is important for us to see where things have worked well and where we can improve.

Departure

• Transfers can be arranged for individual students directly from their homestay accommodation

• Departures for group students are from a specific meeting point in Westgate. All homestay providers bring their students to the coach and a member of London House staff attends and sees them off.