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  • Writer's pictureJean-Louis Martine

Cancellation Policy

Updated: Apr 3


Sometimes students need to cancel their course. Unfortunately, there are still costs to be paid and so we have to make a charge. Please see below for full details of these charges.


Cancelling more than 28 days before you course starts:

All fees will be refunded. We will only keep your deposit to cover our administration costs, plus the cost of any bank charges and agents commission if payable.


Cancelling your booking less than 28 days before the start of the course: All fees will be refunded minus a charge of one weeks fees, and accommodation will be deducted together with your deposit. This will cover our administration costs and a cancellation fee for the homestay provider, plus the cost of any bank charges. Agents commission will also be deducted if payable.


Cancelling your booking less than 14 days before the start of the course: All fees will be refunded minus a charge of four weeks fees, and accommodation will be deducted together with your deposit. This will cover our administration costs and a cancellation fee for the homestay provider, plus the cost of any bank charges. Agents commission will also be deducted if payable.


Cancelling due to VISA Rejection:

When we receive written evidence more than 14 days prior to arrival. We will only keep your deposit to cover our administration costs, plus the cost of any bank charges and agents commission if payable.


Where we receive this evidence, the refund will be paid to you within four weeks of your providing us with bank details and signed authorisation that the refund should be paid to that account.


When we receive written evidence of a refusal less than 14 days prior to arrival: All fees will be refunded minus a charge of one weeks fees, and accommodation will be deducted together with your deposit. This will cover our administration costs and a cancellation fee for the homestay provider, plus the cost of any bank charges. Agents commission will also be deducted if payable.

Cancelling after the course starts:

We recognise that sometimes students’ circumstances change and they may need to leave their course early. If this happens, we cannot refund your tuition fees unless you are cancelling due to circumstances beyond your control. Any refund is at the discretion of the school.


Please note that the minimum we require is 4 weeks’ notice.


If 4 weeks’ notice is given… All homestay accommodation fees will be refunded but no tuition fees will be refunded.


If notice is not given… We will deduct 4 weeks’ homestay accommodation fees from your refund and refund the rest of your homestay accommodation fees but no tuition fees will be refunded


Exceptional circumstances:

Sometimes students book for a very long period so it would not be fair for us not to refund some of their money. If you book a course for more than 6 months and have to leave early, we will refund as much of your money as possible up to a maximum of 50% of the remaining booking.


If you cancel and give notice…6 weeks after your course starts – we will refund a maximum of 50% of your tuition fees as well as your homestay accommodation fees

If you cancel and give notice…7-12 weeks after your course starts - we will refund a maximum of 25% of your tuition fees, as well as your homestay accommodation fees

More than 12 weeks after your course .starts - we will refund 0% of your tuition fees unless you still have more than 6 months left to study. If this is the case, we will refund a maximum of 50% of your tuition fees as well as your homestay accommodation fees


Please note: All refunds are at the discretion of the school. We will look at each case individually and make our decision based on the reasons and evidence provided for your cancellation.


DISCLAIMER: All prices listed are correct at time of publishing; however London House School of English Ltd reserves the right to change or amend courses and prices at short notice and without prior warning. However all payments and bookings already taken will be honoured, unless this is beyond the control of the school, in the event a full refund or reasonable alternative will be offered.

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