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Comments & Complaints

Updated: Mar 9


London House School of English Ltd aims to provide excellence in all our language training, and test preparation as well as in our homestay accommodation and for all trips and activities we provide.


We value feedback from all our customers and strongly encourage you to freely express your views and opinions. We use digital feedback forms during your stay and ask that every student completes one before they return home.


We also welcome your comments and suggestions as well as any complaints you may have. We operate an anoymous feedback system available through the school intranet.


If you would like to provide feedback or suggestions of a general nature at any time, please feel free to speak with your Teacher, the Principal or the Academic Coordinator.


In addition, feel free to commend staff, teachers and/or other students who have made your time at London House more enjoyable, productive or satisfying. You may also e-mail your comments to London House School of English directly.


In the unlikely event that a customer wishes to complain about any aspect of the services provided by LHSE, the complaint should be made in the first instance to a member of the LHSE Administration team or a Representative of the agency you have booked through.


In the event that the matter is not resolved, the customer or his agent should make an immediate complaint in writing to LHSE. Such complaints are investigated in full by LHSE, are always taken seriously and replied to in detail, and may be subject to an appropriate refund, provided always that: a) The customer has registered in writing the initial complaint b) That clear evidence is provided c) The customer has a valid booking and receipt from LHSE.


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